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Drop-off point (Security Desk): Rua General Firmino Miguel 3 R/C (Torre 2), 1600-100, Lisboa, Portugal
info@elex.pt
www.elex.pt
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ELEX provides worldwide shipping for all products available at our on-line store.
Packages are processed and shipped between Monday-Friday, from our warehouse in Lisbon, Portugal.
All purchases are shipped through CTT (check the couriers services’ information below) and can be tracked.
All non-EU destinations may have adjacent taxes and duty taxes.
None of which may be recurred do ELEX.
If a product is lost, damaged or stolen during transit and/or is stuck in duties, the client must always get in touch with the courier service.
If needed, ELEX will also get it touch with the courier service providing the purchase information, but only to help the client initiate the process.
www.ctt.pt/ajuda/index
707200115
1) After an order is placed, ELEX will process that order up to 48h after receiving the payment.
2) The order is then picked up by the courier service at our HQ and will be delivered to you within a time frame that can vary from 2-15 business days (not all countries have the same delivery times).
3) The order is delivered to you by the courier service.
Check the ETA of your country below and also the shipping prices and free shipping info (Shipping - folder).
All items are available to be returned for a refund, on-line store credit (on-line store credit is valid for 3 months) or exchange (If in stock at HQ), except all items sold on final sale or at limited collaborations, those are final sale and therefore are not available to be returned & refunded.
In order to be available for a Return, Refund & Exchange, all products cannot have been used/worn and have to be in the exact same condition in which they were sold. All tags and labels should all be intact and at its original place.
The return package has to include the invoice duplicate.
All items that are available for Returns, Refunds & Exchanges will be available for such for a period of 14 business days, starting when the item is shipped from our HQ.
We’ll respond to your email once we receive the return product at our HQ.
From that day on, ELEX has up to 30 days to proceed to the refund of the returned product.
1) Please get in contact with ELEX via email to: info@elex.pt
2) At the email you should list the following:
2.1) Email title: The order number.
2.2) Personal information – Name, email & telephone contact.
2.3) List the product(s) and size(s) of the product(s) intended to be returned and refunded.
2.4) For any return a new shipping is required for the return the product. Note that the shipping costs are not in expense of ELEX.
ELEX cannot be accountable for any damage, lost or stolen products during transit as the courier service is responsible for all packages once they leave our HQ.
We advise that all returned packages send to our HQ should be sent using registered post.
2.5) For any exchange a new shipping is required for the return and also the exchange of a product.
Note that both shipping costs are not in expense of ELEX.
ELEX cannot be accountable for any damage, lost or stolen products during transit as the courier service is responsible for all packages once they leave our HQ.
1) Please get in contact with ELEX via email to: info@elex.pt
2) At the email you should list the following:
2.1) Email title: The order number.
2.2) Personal information– Name, email & telephone contact.
2.3) List the product(s) and size(s) intended to be exchanged.
List the new product(s) & size(s). Note that the prices of the exchanged product(s) can never be more expensive than the original purchase.
In the case of the new product is cheaper that the original product, we’ll proceed to refund the difference between the price of the new product and the original product purchased.
2.4) For any exchange a new shipping is required for the return and also the exchange of a product.
Note that both shipping costs are not in expense of ELEX.
ELEX cannot be accountable for any damage, lost or stolen products during transit as the courier service is responsible for all packages once they leave our HQ.
We advise that all returned packages send to our HQ should be sent using recorded/registered post.
We will send you the invoice regarding the exchange shipping costs and proceed to the return of the product(s) after the shipping payment is confirmed.
You’ll receive the confirmation in response to your original exchange and refund email once the product is shipped.
We will strive to delivery every order as specified in our terms, but unfortunately, sometimes delays and cancellations may occur for reasons beyond our control.
For this reason, we reserve the right to cancel any orders, refunding our customers for the full amount immediately.
If’s there’s anything else we can help you with - please get in touch at info@elex.pt
